Sifu, the deluxe edition of the kung-fu action-adventure, was released today for those who preordered it, however PlayStation owners had some issues downloading it (via TheGamer). While PlayStation claims to have fixed the problem, it appears that some gamers are still experiencing problems accessing the game.
Sloclap (the creators of Sifu) recommends restarting your console and starting the game from your library as a possible solution. If you have a PS5, go to Settings > Users & Accounts > Other > Restore Licenses, and then hit “Restore” to start the procedure. (To restore licences on a PS4, go to Settings > Account Management > Licenses Restore.)
Unfortunately, it does not appear that these ideas are working for everyone. If it’s still not functioning for you, please DM Sifu’s devs with your PlayStation Network ID, as well as the region and if you’re using a PS5 or PS4. According to Sloclap, this information will be passed on to PlayStation experts who are “are tracking the problem.” Some users recommend trying to install Sifu after downloading a game from your PS Plus collection that you don’t have yet.
When the game was scheduled to go live at 7 a.m. ET on Sunday, problems developed. Users quickly discovered that the game’s countdown metre on the PlayStation Store was frozen several days in the future, preventing preordered users from downloading it.
It could be related to the PlayStation Store’s internal release date for the game, as TheGamer points out. While some users say the release date was set in April, others say it was established in late February, possibly owing to a date formatting issue. In any event, they are still not sure what went wrong. The Verge reached out to Sony and Sloclap for comment, but did not receive a response right away.