Google Chrome, one of the most widely used browsers among Android users, faced a significant issue this weekend when many users suddenly lost access to their saved passwords. This incident, which affected Chrome on Windows machines, highlighted the critical importance of keeping browsers updated to prevent such disruptions. Chrome offers features like cross-platform sync and an integrated password manager, which are regularly updated to support new technologies, including passkey authentication. However, the recent problem left numerous users unable to access their saved credentials, causing widespread inconvenience.
The problem stemmed from a change in product behavior that was not properly guarded, according to detailed information logged on the Google Workspace Status Dashboard. Google did not provide specific details on the root cause or the exact number of affected users. However, it was noted that approximately 25% of Chrome’s global user base experienced the rollout of this configuration change, and 2% of those users lost access to their saved passwords. Given Chrome’s massive user base of around 3 billion, this translates to approximately 15 million users being affected-a substantial figure.
The issue, which persisted for nearly 18 hours, was ultimately resolved by Google, who issued an apology and marked the problem as fixed on July 26. The disruption serves as a stark reminder of the importance of maintaining an up-to-date browser. Users are advised to ensure they are not stuck on the problematic Chrome version, M127, by restarting their browser or manually checking for updates through the settings menu.
This incident underscores the risks associated with using outdated software, which can lead to vulnerabilities and the potential loss of critical information. Users who continue to experience issues with Chrome are encouraged to contact Google support for assistance. The event serves as a critical lesson on the importance of regular updates and vigilance in managing digital tools to safeguard personal information and ensure smooth operation.